Frequently Asked Questions

Question Topics

Are we really made in the USA?

Yes! We are 100% made in the USA! Your new handmade wallet or holster is made in Texas, by Texans, using American made tools, and American made materials. We are VERY proud that 100% of every product we make is done right here in Spicewood in the great State of Texas!

How do I order?

Website/Online: Our website is the best way to easily order and pay.

Telephone or Email: If you’re not into the whole online thing, we also accept telephone and email orders. Simply email our showroom at dealer@hellbentholsters.com or call us at 844-HELL-YEAH!

I got the email notification regarding my order, and I noticed that I put the wrong product. How can I correct this?

Please be sure to double check your order!! Make sure you have the correct items, quantities, sizes and colors chosen. Hell-Bent is not responsible for incorrect orders. On all orders that are related to incorrect order by the customer, there is a 10% restocking fee and additional shipping fees if the mistake is not corrected. Please be diligent. In the event that you just placed your order, you can contact Customer Service via email at sales@hellbentholsters.com, or phone 844-HELL-YEA to assist with getting the order corrected. We will do our best to correct the issue if it has not been sent!

I just noticed that I put in the wrong address. How do I fix it?

Please be sure to double check your address before you complete the check-out to look for any discrepancies that would lead to delayed delivery. Missing apartment number, wrong street number, etc. Any packages that are returned to us for insufficient address, invalid address, unable to forward or deliver etc. will be charged additional shipping fees before it can be resent. In the event that you just placed your order, you can contact Customer Service via email at sales@hellbentholsters.com, or phone 844-HELL-YEA to assist with getting the order corrected. We will do our best to fix the issue if it has not been sent!

I need to cancel my order. What do I need to do?

Please contact us within 24 hours via email at sales@hellbentholsters.com, or phone 844-HELL-YEA!

An item is missing from my order!

If an item is missing from your order, contact our Customer Service Department via email at sales@hellbentholsters.com immediately after you receive your package.

Do you have a physical storefront?

Yes! We do! We would be happy to have you visit us at 9401 East Hwy 71, Spicewood, TX 78669. We have many items in the store that aren’t on the website and even discounts that you can’t get online!

Do you offer discounts?

Yes! We do! We offer a 15% discount to all active and retired military personnel, law enforcement and first responders. In order to receive the discount, please email a photo of your credentials to sales@hellbentholsters.com and you will be sent the coupon code.

Do you offer bulk discount or retailer options?

Yes, for information on either, please contact Tami via email at dealer@hellbentholsters.com

What is your turn around time for wallets and clips?

For orders containing only wallets, clips and/or swag, our turn-around time is 24-48 to ship. We use USPS Priority Mail, so it should reach you 1-3 after it is shipped.

What is RFID?

RFID, aka Radio Frequency IDentification is the technology that lets you simply wave your credit or debit card, your id or passport etc. in front of a nearby scanner. It’s a fairly simple concept. The electronic scanner sends a signal that an antenna in the card receives, and uses it to activate the RFID readers with a few simple supplies. Unfortunately, criminals can, with minimal technical skills, construct their own RFID readers and steal your private financial information by simply passing you by and silently stealing all of your information.

All of our Hell-Bent wallets come with the option of RFID protection. For a simple $5 you can be assured that your information is safe while it is inside the protected wallet.

What are the wallets made of?

With the exception of the 3.0, which is constructed of billet aluminum, our Hell-Bent wallets are constructed of a thermoplastic acrylic, polyvinyl-chloride material, aka Kydex. From acrylic, it obtains superior rigidity and formability; from PVC, its outstanding toughness and chemical resistance. In short, it is an extremely durable plastic material that is waterproof, highly scratch resistant, holds its shape, will not stretch or shrink under normal conditions and is chemical resistant!

What are they made of?

Our money clips are made of a Grade-4 Titanium. It is the strongest grade of commercially pure titanium. Though it is normally used in industrial applications and surgical hardware, we decided to make our money clips with it. It is our product of choice for its excellent corrosion resistance, formability and strength.

How much do they hold?

The amazing clips can hold up to 30 bills folded in half!

My clip has lost its retention. What do I do?

Sometimes through constant use, things stretch… in the case of our money clips you can fix this with a rubber mallet. You need to hit the two end-point of the clip, at the bend and it will return to its original state. Simple as that!

I want a custom clip! What do I do?

You will need to send the image you would like on the clip to our Customs Department customs@hellbentholsters.com to make sure we are able to produce the image. Upon approval, you simply order the product via website or phone and refer to the image/email in the notes section of your order.

What colors can be used for custom clips?

Currently, we are able to anodize in Blue, Purple, Pink, Green, Yellow and Bronze. We also offer a dark Stonewashed option!

What is IWB and OWB?

“OWB” is an Outside the WaistBand holster. The pancake style holds the gun close to the body and distributes the weight of the firearm over a larger portion of the belt, thus making it a bit more comfortable and stable for all day carries. Pancake styles are also concealable when necessary. Taco style holsters offer the ability to do paddle mounts, blade-tech clips and other wearable options.

“IWB”, Inside the WaistBand are worn inside the pants and attach to the belt with molded clips. These are the most Concealable type of holster, but they do require pants that measure about an inch larger than your normal waistband.

What are they made of?

Our Holsters are made of a thermoplastic acrylic, polyvinyl-chloride material, trade name, Kydex. From acrylic, it obtains superior rigidity and formability; from PVC, its outstanding toughness and chemical resistance. In short, it is an extremely durable plastic material that is waterproof, highly scratch resistant, holds its shape, will not stretch or shrink under normal conditions and is chemical resistant! You will find that Hell-Bent holsters are more rigid and will deform less when loaded vs. other “plastic” holsters. They offer a high degree of toughness and resilience. Since we use the highest quality materials available, our holsters are built for hard use and stand up to the punishments of both competition shooters and everyday users.

Will Kydex scratch my gun?

All holsters, no matter what they are made of, who makes them or what they cost – will wear any gun finish. But, a Kydex holster is the least likely of all materials to show wear on your firearms. Generally, the wear is only noticeable where there’s bare metal on contact points; the rest of the gun will still look like new!

What is a sweatshield?

We offer a sweatshield option on all of our holsters. Choose the one that is best for the way you carry.

  • A full sweatshield completely covers the firearm next to your body. It protects the controls, keeps moisture away from the gun, prevents loose clothing from interfering with your draw and acts as a funnel for reholstering.
  • The medium sweatshield does not cover the controls, but does keep clothing from interfering with your draw and acts as a funnel for reholstering.
  • A low sweatshield allows a proper firing grip without any thumb interference.
  • You can also choose the None option when creating your holster.

Which handedness do I choose? Right or left?

Handedness refers to which hand you shoot with. We assume if You’re right handed, your holster will be located on your right hip and mag pouches will be on your left (with bullets facing upward.) The same goes for left-handedness – holster on your left hip, mag on the right.

My gun is not listed. Can you still make me a holster?

Yes, but we would need to have physical possessions of the firearm in order to do so. If you are able to drop off your gun(s) at our shop in Spicewood, Texas we can make a holster for you.  DO NOT SEND US YOUR GUN! We are not an FFL company and therefore not licensed to send or receive firearms.

Do you make shoulder, ankle or leg holsters?

No, currently we make IWB, OWB, Car Mounts, Drop Legs and Paddle Mounts.

Can I adjust the retention on my gun?

The way our holsters get their retention is in the molding process. The area inside and around the trigger guard is where most of the retention is focused. While we take every measure to ensure the proper fitment of the holster to firearm, it may be necessary to adjust the retention to properly fit with how you are carrying the gun.

When inserting the firearm, there shouldn’t be any major resistance until the trigger guard starts entering the holster. There will be some friction between the slide and holster, which is expected, but it should not be so much as to make holstering difficult. Your gun should fully seat into the holster with a slight “snap” or “pop” of the holster closing around the trigger guard. At this point, give the gun a slight tug on the grip to ensure it will not come out of the holster with little effort. If you find yourself playing tug of war with the holster and the gun, it is probably too tight. You can start by turning the screws ¼ turn at a time until your perfect retention is found. If you are having difficulties, you should send it back in for adjustments before carrying the firearm in the holster.

How do I clean my holster?

A simple wash with soap and water will clean the crud out of your holster. We recommend cleaning it after every heavy usage to remove powder dust. Do not put your holster in the dishwasher, the microwave, the washing machine or in a dryer! The heats are too high and may warp your holster. Sounds silly – but there is a reason we brought it up!