Return Policy

If you are not completely satisfied with your purchase, we offer a thirty (30) day return policy.  You can return your product to us within 30 days of Original Ship date for store e-gift card to our online store. Product must be returned to us in new, unused, resalable condition, with no visible damage or evidence of use,  in original packaging, in order to receive an e-gift card. The amount of your purchase, less shipping fees will be refunded to you as the e-gift card.  ***Please note- if there is damage found to your item during the inspection process, your item will be ineligible for return and you will be notified via email – you may choose to have your item shipped back to you via Priority mail or UPS at your cost. These policy change will take effect as of 5/18/2022.***

The Following Products Do Not Qualify For The 30 Return Policy.

    • Custom Money Clips
    • Cerakoted Monogrammed Money Clips
    • Limited Edition 3.0 Wallets
    • Pre-Order Wallets
    • All Skunkworks Wallets

A 10% RESTOCKING FEE MAY APPLY TO YOUR RETURN.

Returns must be received WITHIN 30-days from the original ship date.

We strongly recommend that you use a mailing service that can provides you with a tracking number. This is the only way to be assured that we actually received your product. We are not responsible for products that are lost in shipment.

Please ensure that shipping charges are paid prior to shipping.  If your package is received with “Postage Due” it will be returned to sender at our Post Office.

  • Helpful Tips To A Quickly Processed Your Return:
    1. Mail your Return to us at:
      Hell-Bent, Inc
      ATTN: Returns
      3181 ST RT 121 South
      Mayfield, KY 42066
    2. Include the following details along with your product- Products received without these required items cannot be processed
      • Original name associated with your purchase
      • Copy of the original Packing Slip
      • Short detailed note with the reason for the return
      • Best way to reach you in case there is a question about the return
    3. Email sales@hellbentholsters.com to notify of the return and your shipment tracking number

If required information is not included with your return, then your order will not be processed until required information is received

All Returns are processed through Receiving on Wednesdays and released for refunds to Accounting on following Thursday.

 

****Please allow for additional processing time during this time of recovery from the Mayfield tornado from 12/10/21 we no longer have a functioning Post Office in our town as it was destroyed- other measures have been taken to receive your packages, but please be patient as we may need additional time to process these returns, exchanges, etc. If you have questions, email us at sales@hellbentholsters.com and we will get in touch with you as soon as we’re able****

If you received a product that was damaged in shipping, please contact us IMMEDIATELY at sales@hellbentholsters.com!

 

Custom Products Warranty Replacement Program

We are very proud of our Custom Products, and offer a Craftsmanship/Defect Warranty on them! Our Custom Products warranty covers the Limited Edition Hell-Bent® Wallets & Pre-Order Wallets ONLY  for any defect in material/workmanship.  However they will be replaced with matching non defective product at no charge.

  • If your Custom Product does have a Warranty Issue Please Follow These Steps:
    1. Email sales@hellbentholsters.com with Pictures of the Product & Order ID#
    2. Sales will issue you a RMA if the product is covered by our warranty
    3. Ship the Product back to Hell-Bent® Warranty
      • USPS provides Free Boxes at Post Office
      • RMA will include Pre-Paid Return Label in the email
    4. Please include the following:
      • The Product
      • A copy of original Packing Slip
      • Also Confirm your current shipping address & contact information
    5. A Replacement product will be mailed out when return item is received at Hell-Bent®  (This could take some time on some products, but we will be communicating with you during this time)

Limited Lifetime Warranty Program

Hell-Bent® Inc offers a limited lifetime warranty on certain products! Our warranty covers the Hell-Bent® Wallets ONLY  for any defect in material and/or defects in workmanship.

The item MUST  be sent to us for inspection. Upon inspection, we will gladly repair or replace the item with exact purchase, or comparable product if the item is no longer available, or offer you a gift certificate towards your next purchase, at our sole discretion.  Please allow 2-3 weeks for processing.

If your product becomes damaged or unusable, outside of normal and expected wear and tearfollow these steps:

  1. Mail your wallet to us at:
    Hell-Bent, Inc
    ATTN: Warranty
    PO Box 971
    Mayfield, KY 42066
  2. Include the following details along with your defected product
    • Original name associated with your purchase
    • Updated address and contact information (day-time phone & email)
    • Copy of the original Packing Slip
    • Best way to reach you in case there is a question about the product
    • Indicate the nature of the defect
  3. Email sales@hellbentholsters.com to notify of the return and your shipment tracking number

**Without this complete information we will not be able to process your request**

**PLEASE NOTE THE FOLLOWING**

  • Heat damage is not included in the warranty. Please read the Heat Disclaimer below.  
  • If you modify or alter the product in any way, the warranty is VOIDED
  • Overstuffing the 2.5 wallets: If you overstuff your wallet with too many cards, the wallet will slowly begin to warp open. This is NOT covered in the warranty. Please be sure not to overstuff to the point where the wallet opens on the sides.
  • All Returns, Exchanges, and Warranty items are processed on every Wednesday. If we receive your package on Thursday or later, it will be processed the following Wednesday.
  • We strongly recommend that you use a mailing service that can provides you with a tracking number. This is the only way to be assured that we actually received your product. We are not responsible for products that are lost in shipment.

Exchanges

Exchanges are allowed within 30 (thirty) days from the original ship date.  If you are returning an item to be replaced by similar item (i.e., medium wallet for a large), you are responsible for any difference in costs, plus shipping the product to us, and shipping fees to return the item to you.  Product must be returned to us in new, unused condition, with no visible damage, in resalable condition, in original packaging, in order to receive a exchange.  

  1. Mail your wallet to us at:
    Hell-Bent, Inc
    ATTN: Exchanges
    PO Box 971
    Mayfield, KY 42066
  2. Include the following details along with your product
    • Original name associated with your purchase
    • Updated address and contact information (day-time phone & email)
    • Copy of the original Packing Slip
    • Best way to reach you in case there is a question about the product
    • Indicate the reason for your exchange and what product we are exchanging your item for
  3. Email sales@hellbentholsters.com to notify of the return and your shipment tracking number

**Without this complete information we will not be able to process your request**

Once we receive the product, we will contact you to get payment for the return shipping fees associated with your exchange.

Order Cancellation Policy

We are able to cancel unshipped orders unless otherwise stated on the product page if a written request is received within 24 hrs of ordering. Please email us at sales@hellbentholsters.com with your request to cancel order, order number, and reason for cancellation. A member of our team will email to confirm. We will do our best to accommodate your request, but cannot guarantee cancellation if your order has already been prepped for shipping. A 5% cancellation fee will be accessed for all order cancellations.

***Please note that we are only able to issue refunds to the original payment method.***

We reserve the right to refuse or cancel your order at anytime for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons. We reserve the right to refuse or cancel your order if fraud or other unauthorized or illegal activities are suspected. ***This policy will take effect 5/24/2022***

What is your Shipping Policy?

*****APO/FPO customers- please email us at sales@hellbentholsters.com for ordering assistance*****

Please double check you shipping selection at checkout. Shipping selections offered are located in the screen above where your credit card information is entered. All monies collected for shipping goes directly to our carrier. While we are happy to change your mode of shipment(ie- next day to ground) monetary refunds will not be given. We are happy to refund these monies to you in the form of an ecard to our store for a future purchase. Please email us at sales@hellbentholsters.com and we will get you taken care of.

Please be sure to double check your address before you complete the check-out to look for any discrepancies that would lead to delayed delivery. Missing apartment number, wrong street number, etc. Any packages that are returned to us for insufficient address, invalid address, unable to forward or deliver etc. will be charged additional shipping fees before it can be resent.

Our Shop Operating hours are Monday through Friday 9am central- 5pm central. We are a small company that hand crafts and hand packages our products, please allow 2-5 business days processing time for all in stock items and up to 3 weeks for all custom order items on all orders placed unless otherwise stated on their product page not including Holidays. If you need expedited processing, we do offer a $4.00 rush fee that will bring your order to the front of the line allowing it to go out the next business day, please email us at sales@hellbentholsters.com and we will do our best to assist you. We ship all of our products via the UPS, which delivers in 1-5 business days. If you use a PO box, once your order is placed, we will convert your shipping to USPS Priority shipping as UPS will not deliver to a PO Box. We use this service so that you can be provided with a tracking number to locate your purchase after it has left our shop. Once it has left our possession, it becomes your property. Please refer to the tracking number and contact UPS with transit questions.

We are not responsible for customs fees, duties, or taxes. These are the responsibility of the buyer. If the package is returned to sender due to failure to pay custom fees, we are not responsible for refunding or replacing the package.

Once your package leaves our shipping department, Hell-Bent, INC is not held responsible for any errors made within the shipping service provided by UPS/USPS. We are not required to refund nor send replacements for items that are marked “delivered”, become lost or stolen in the mail or from your property, or are damaged during transit. Hell-Bent, INC will not refund or replace any items that are shipped to an incorrect address at the fault of the buyer. YOU MUST CONTACT THE CARRIER FOR LOCATING LOST PACKAGES AND/OR REFUNDS. UPS/USPS have been paid to service you with fulfillment of your order. If their shipping service should falter in any way, they are solely responsible in making things right.

 

Lost/Stolen Packages Policy

In the unfortunate event that your order becomes lost, stolen, or damaged during transit, you will need to contact the UPS/USPS regarding information on your package. You should have received an email containing tracking information for your package. If for some reason you have not found it in your inbox or spam folder please send us an email at sales@hellbentholsters.com and we’ll be happy to send you a copy of your information.

You are responsible for filing your own claim with the mail carrier. Hell-Bent, INC is not responsible for tracking down your package. Once your package leaves our facility, it is now your property and we are no longer in control of the items. We are only able to provide you with the same information that you are able to access using your tracking information provided to you in your email. The carrier will have access to more information, such as where it was delivered, what time, by whom, etc. Below we have provided you the phone numbers and website links to help with your search.

UPS Customer Service – 1-800-742-5877

To file a clim with USPS Click Here

 

The UPS/USPS will be solely responsible for your items once they have shipped. Hell-Bent, INC is not required to send refunds nor replacements should your package become lost, damaged, or stolen.

 

******By placing an order with Hell-Bent, INC you agree to our terms and Policies******

 

HEAT DISCLAIMER FOR ALL KYDEX PRODUCTS:

**PROTECT YOUR PRODUCT** Our 2.5 wallets and holsters are made from Kydex and are vulnerable to extreme heat.  They can be subject to warping in extreme heat conditions.  As such, heat damage from not properly protecting your product is not covered under warranty. To avoid heat related warping, DO NOT leave products in any areas of extreme heat (i.e. closed vehicle, direct sunlight, etc). If you absolutely must leave your Kydex product in your vehicle, put it in the console, glove box or trunk. This may not keep it completely safe, but it is much better than in the direct heat. This applies to all of our 2.5 wallets and holsters.