What is your Return Policy?
If for any reason, you are not completely satisfied with your purchase, we do have a thirty (30) day return policy. No questions asked. In order to receive a refund, you will need your original order number and purchase date. The amount of your purchase, less shipping fees will be refunded. Product must be returned to Hell-Bent in new, unused condition to our shop at 9401 East Hwy 71, Spicewood, Texas 78669, WITHIN 30-days of purchase.
We strongly recommend that you use a mailing service that can provide you with a tracking number. This is the only way to be assured that we actually received your product. We are not responsible for products that are lost in shipment. Shipping fees are the responsibility of the buyer. Upon receipt of the product, we will inspect its condition and will refund purchase amount minus shipping, in its original payment form. Please be aware that it could take 3-5 days for monies to reach your account, depending on your banking provider.
If you are returning an item to be replaced by similar item (i.e., medium wallet for a large), you are responsible for shipping the product to us, within 30 days of purchase, and shipping fees to return the item to you. Once we receive the product, we will contact you to get payment for the return shipping fees associated with your exchange.
If you are returning a product that is or has been on sale, whether or not you purchased it at the sale price, you must provide the original receipt with the original purchase price. If that is not available, you will only be refunded the sale price of the item.
Please contact Mechelle in Customer Service via email at firstname.lastname@example.org for any questions.
Do you have a Warranty Program?
Yes, we are very proud of our wallets, and offer a lifetime warranty on them! The warranty covers the Hell-Bent® wallets for any defect in material and any defects in workmanship. If your product becomes damaged or unusable for any reason, we will perform the necessary repairs or replace the product with same or similar product, at no cost other than the shipping fee to send it to us. If you modify or alter the product in any way, this warranty is VOIDED.
The item must be sent to our shop in Spicewood for inspection. Upon inspection of damages, Hell-Bent will gladly repair or replace the item with exact purchase, or comparable product if said item is no longer available. We will even pay the return shipping costs.
There is a 30-day warranty on all holsters that are made from stock molds, as listed on our website. This warranty is limited to materials and craftsmanship only. If you modify or alter the holster in any way, this warranty is VOID. Please save your receipt/invoice and contact Tami with any holster questions at email@example.com, or call at 844-HELL-YEA (844-435-5932) If the item is not defective, there is a 15% restocking fee on holsters.
For issues involving a damaged or defective product, you must have your original order number and date of purchase and contact Mechelle in Customer Service via email at firstname.lastname@example.org for further instructions and information.
What is your Shipping Policy?
Please be sure to double check your address before you complete the check-out to look for any discrepancies that would lead to delayed delivery. Missing apartment number, wrong street number, etc. Any packages that are returned to us for insufficient address, invalid address, unable to forward or deliver etc. will be charged additional shipping fees before it can be resent.
We ship all of our products via the USPS Priority mail, which delivers in 2-3 business days. We use this service so that you can be provided with a tracking number to locate your purchase after it has left our shop. Once it has left our possession, it becomes property of the USPS. Please refer to the tracking number and contact your local USPS with transit questions. If you do not receive your order, and it appears stuck in transit, you must file a claim with the USPS with your tracking information to locate your package. If the USPS determines that it is, in fact lost, please contact Customer Service at email@example.com for assistance.