If you are not completely satisfied with your purchase, we have a thirty (30) day return policy. No questions asked. Product must be returned to us in new, unused condition, in resalable condition, in order to receive a refund. The amount of your purchase, less shipping fees will be refunded.
Returns must be received WITHIN 30-days of purchase.
We strongly recommend that you use a mailing service that can provide you with a tracking number. This is the only way to be assured that we actually received your product. We are not responsible for products that are lost in shipment.
Mail your product back to us at:
P.O. Box 971
Mayfield, KY 42066
Please be aware that it could take 7-10 days for monies to reach your account, depending on your banking provider.
If you received a product that was damaged in shipping, please contact us IMMEDIATELY! Our replacement period for products damaged in shipping is ONLY valid for 5 (five) days after the tracking shows delivered.
When you are sending in product, be sure to include a note with your order number, name, updated address and contact information. Also, please include the reason for return so that we will know how to process it once received! Without this information we will not be able to process your request.
Exchanges are allowed within 30 (thirty) days of purchase. If you are returning an item to be replaced by similar item (i.e., medium wallet for a large), you are responsible for any difference in costs, plus shipping the product to us, and shipping fees to return the item to you. Product must be returned to us in new, unused condition, in resalable condition, in order to receive a refund.
Once we receive the product, we will contact you to get payment for the return shipping fees associated with your exchange.
Limited Warranty Program
We are very proud of our wallets, and offer a limited lifetime warranty on them! Our warranty covers the Hell-Bent® 2.5 wallets and our holsters ONLY for any defect in material and/or defects in workmanship.
The item MUST be sent to us for inspection. Upon inspection, we will gladly repair or replace the item with exact purchase, or comparable product if the item is no longer available, or offer you a gift certificate towards your next purchase, at our sole discretion. We will even pay the return shipping costs. Please allow 2-3 weeks for processing.
If your product becomes damaged or unusable, outside of normal and expected wear and tear, follow these instructions:
- Mail your wallet or holster to us at:
P. O. Box 971
Mayfield, KY 42066
- Include the following details along with your defected product
- Original name associated with your purchase
- Updated address and contact information (day-time phone & email)
- Original order number
- Date of purchase
- Indicate the nature of the defect
- Best time to reach you
**Without this complete information we will not be able to process your request**
**PLEASE NOTE THE FOLLOWING**
- Heat damage is not included in the warranty. Please read the Heat Disclaimer below.
- If you modify or alter the product in any way, the warranty is VOIDED
- There is a 7-day warranty on all holsters that are made from stock molds, as listed on our website. This warranty is limited to materials and craftsmanship only. If you modify or alter the holster in any way, this warranty is VOID. If your product matches your order, there are no returns or refunds. So, please double check your order before check-out to make sure it is exactly what you want.
- Overstuffing the 2.5 wallets: If you overstuff your wallet with too many cards, the wallet will slowly begin to warp open. This is NOT covered in the warranty. Please be sure not to overstuff to the point where the wallet opens on the sides.
- All Returns, Exchanges, and Warranty items are processed on every Wednesday. If we receive your package on Thursday or later, it will be processed the following Wednesday.
What is your Shipping Policy?
Please be sure to double check your address before you complete the check-out to look for any discrepancies that would lead to delayed delivery. Missing apartment number, wrong street number, etc. Any packages that are returned to us for insufficient address, invalid address, unable to forward or deliver etc. will be charged additional shipping fees before it can be resent.
We ship all of our products via the USPS Priority mail, which delivers in 1-3 business days. We use this service so that you can be provided with a tracking number to locate your purchase after it has left our shop. Once it has left our possession, it becomes your property. Please refer to the tracking number and contact your local USPS with transit questions.
If you did not receive your order, it appears as lost, or shows delivered, you must contact the USPS claims department for insured Priority Mail HERE. You must file a claim with the USPS with your tracking information to locate your package. There is nothing we can do once an order shows delivered.
HEAT DISCLAIMER FOR ALL KYDEX PRODUCTS:
**PROTECT YOUR PRODUCT** Our 2.5 wallets and holsters are made from Kydex and are vulnerable to extreme heat. They can be subject to warping in extreme heat conditions. As such, heat damage from not properly protecting your product is not covered under warranty. To avoid heat related warping, DO NOT leave products in any areas of extreme heat (i.e. closed vehicle, direct sunlight, etc). If you absolutely must leave your Kydex product in your vehicle, put it in the console, glove box or trunk. This may not keep it completely safe, but it is much better than in the direct heat. This applies to all of our 2.5 wallets and holsters.