Hell-Bent holsters strives for complete customer satisfaction for all of our products. If for some reason you are not satisfied with your purchase we will gladly allow a return within 30 days of purchase. Holsters and EDC Trays are excluded from this as they are custom items made to order.
If the product was defective or there was a flaw in manufacturing, we will offer a full refund minus the cost of shipping. Once again, holsters are made to order and do not fall into this category.
If the product was found unsatisfactory a request must be made to us via email.
The reason must be stated as to why the product is being returned. (We will also use this information to improve our products and service)
Products must be returned in the condition that it was received.
Once the product has been received by us it will be inspected. Once inspected the return will be processed and funds will be returned.