If you are not completely satisfied with your purchase, we have a thirty (30) day return policy. No questions asked. Product must be returned to Hell-Bent in new, unused condition in order to receive a refund. The amount of your purchase, less shipping fees will be refunded.
Send it to our shop at 9401 East Hwy 71, Spicewood, Texas 78669, WITHIN 30-days of purchase. Please be aware that it could take 3-5 days for monies to reach your account, depending on your banking provider.
If you received a product that was damaged in shipping, please contact us IMMEDIATELY! Our replacement period is valid for only 5 (five) days after the tracking shows delivered. For more information, contact Tami at firstname.lastname@example.org
Our limited warranty covers the Hell-Bent® 2.5 wallets and our holsters for any defect in material and/or defects in workmanship. If your product becomes damaged or unusable, outside of normal and expected wear and tear, we will perform the necessary repairs or replace the product with same or similar product, at no cost yo you, other than the shipping fee to send it to us. Heat damage is not included in the warranty. Please read the Heat Disclaimer below.
We strongly recommend that you use a mailing service that can provide you with a tracking number. This is the only way to be assured that we actually received your product. We are not responsible for products that are lost in shipment.
When you are sending in product, be sure to include a note with your order number, name, updated address and contact information. Also, please include the reason for return so that we will know how to process it once received! Without this information we will not be able to process your request.
If you are returning an item to be replaced by similar item (i.e., medium wallet for a large), you are responsible for shipping the product to us, within 30 days of purchase, and pay the shipping fees to return the item to you. Once we receive the product, we will contact you to get payment for the return shipping fees associated with your exchange.
For any questions, please contact Tami in Customer Service via email at email@example.com
We are very proud of our wallets, and offer a limited lifetime warranty on them! Our warranty covers the Hell-Bent® 2.5 wallets and our holsters for any defect in material and/or defects in workmanship. If your product becomes damaged or unusable, outside of normal and expected wear and tear, we will make the necessary repairs if possible, or offer you a gift certificate towards your next purchase. For details, please email Customer Service at firstname.lastname@example.org
Heat damage is not included in the warranty. Please read the Heat Disclaimer below. If you modify or alter the product in any way, this warranty is VOIDED.
The item must be sent to our shop in Spicewood for inspection. Upon inspection of damages, Hell-Bent will gladly repair or replace the item with exact purchase, or comparable product if said item is no longer available. We will even pay the return shipping costs.
There is a 7-day warranty on all holsters that are made from stock molds, as listed on our website. This warranty is limited to materials and craftsmanship only. If you modify or alter the holster in any way, this warranty is VOID. If your product matches your order, there are no returns or refunds. So, please double check your order before check-out to make sure it is exactly what you want. Please contact Tami with any holster questions at email@example.com
For issues involving a damaged or defective product, you must have your original order number and date of purchase and contact Tami in Customer Service via email at firstname.lastname@example.org for further instructions and information.
Note regarding the 2.5 wallets: If you overstuff your wallet with too many cards, the wallet will slowly begin to warp open. This is not covered in the warranty. Please be sure not to overstuff to the point where the wallet opens on the sides.
What is your Shipping Policy?
Please be sure to double check your address before you complete the check-out to look for any discrepancies that would lead to delayed delivery. Missing apartment number, wrong street number, etc. Any packages that are returned to us for insufficient address, invalid address, unable to forward or deliver etc. will be charged additional shipping fees before it can be resent.
We ship all of our products via the USPS Priority mail, which delivers in 1-3 business days. We use this service so that you can be provided with a tracking number to locate your purchase after it has left our shop. Once it has left our possession, it becomes your property. Please refer to the tracking number and contact your local USPS with transit questions.
If you did not receive your order, it appears as lost, or shows delivered, you must contact the USPS claims department for insured Priority Mail HERE. You must file a claim with the USPS with your tracking information to locate your package. There is nothing we can do once an order shows delivered.
HEAT DISCLAIMER FOR ALL KYDEX PRODUCTS:
During the summers as temperatures rise, the 2.5 wallets become very vulnerable and subject to warping. Heat damage can begin at temperatures of 140 and up. This can be avoided by not leaving it in a closed vehicle or in direct sunlight. If you absolutely must leave it in your vehicle, please put it in the console, glove box or trunk. This may not keep it completely safe, but it is much better than in the direct heat. These same principles apply to our holsters as well.